Privacy Policy, Cancellation & Refund and Other Terms and Conditions

 

Our Privacy Policy

At ALS Destinations, we value the privacy and security of our customers. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our services, website, and customer support. By using our website and services, you agree to the collection and use of your information in accordance with this policy. 1. Information We Collect We may collect the following types of information from you: Personal Identification Information: When you book a trip, sign up for our newsletter, or contact us, we may collect details such as your name, email address, phone number, mailing address, passport number, date of birth, and payment information. Payment Information: For booking and payment purposes, we may collect credit/debit card details and billing addresses. Travel Information: We may gather travel-related details, such as your travel dates, destinations, flight information, accommodations, and special requests. Technical Data: This includes information collected automatically through our website, such as your IP address, browser type, operating system, and browsing patterns. 2. How We Use Your Information We use your information for the following purposes: Booking and Reservations: To process your travel bookings, reservations, and other related services. Customer Support: To respond to your inquiries and assist with any issues you may encounter during your trip planning and travel experience. Marketing: To send promotional offers, newsletters, and other communications about our services that may interest you. You can opt out of these communications at any time. Improvement of Services: To analyze how you interact with our website and services to improve the customer experience and enhance our offerings. Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements. 3. How We Protect Your Information We take the protection of your personal information seriously. We implement a variety of security measures, including encryption, secure servers, and firewalls, to safeguard your data from unauthorized access, alteration, disclosure, or destruction. However, please understand that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information. 4. Sharing Your Information We do not sell, rent, or lease your personal information to third parties. However, we may share your information in the following circumstances: Service Providers: We may share necessary information with third-party vendors who help us provide services (e.g., airlines, hotels, tour operators, etc.). Business Transfers: In the event of a merger, acquisition, or sale of our company or assets, your information may be transferred as part of the transaction. Legal Requirements: We may disclose your information to comply with legal obligations, such as responding to subpoenas, court orders, or government requests. 5. Cookies and Tracking Technologies Our website uses cookies and other tracking technologies to improve your experience and analyze website traffic. These technologies may collect information such as your browser type, language preference, and pages visited. You can control cookie settings through your browser, but please note that disabling cookies may affect your ability to use certain features of our website. 6. Your Rights and Choices Access and Update Your Information: You have the right to access and update your personal information. You can do so by logging into your account or contacting us directly. Opt-Out of Marketing Communications: You can opt out of receiving promotional emails at any time by clicking the “unsubscribe” link in our emails or contacting us. Delete Your Information: You may request the deletion of your personal data, subject to any legal requirements or retention periods. 7. Retention of Your Data We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. 8. Children’s Privacy Our services are not intended for children under the age of 13, and we do not knowingly collect or maintain personal information from individuals under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information. 9. Third-Party Links Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies before providing any personal information. 10. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page, along with the effective date of the revision. Please review this policy periodically to stay informed about how we protect your information. 11. Contact Us If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at alsdestinations@gmail.com  

Refund Policy and other Terms and Conditions:

- Late payment fee: INR 100 /- per day after due date. - Rates are not guaranteed till package is booked and confirmed. - Flight vouchers will be disbursed after 2 working days of paying booking amount. - Land package vouchers will be disbursed approx. 10 days before start of trip. - Payment once made is non-refundable under any circumstances (including controllable/uncontrollable circumstances for example, medical/weather/acts of god/any other personal reasons etc) unless otherwise specified in written - Visa issuance (if applicable) is completely subject to acceptance by High Commission. Refunds will not be possible in case of denial, unless specified in written. - In case payment is not made at-least 15 days before departure, package will be auto cancelled without refund. - Package is non transferable to anyone else and the dates cannot be changed unless otherwise specified in written.